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Shipping policy

At Braceapedia, we're committed to getting your orthopedic braces and supports to you quickly, reliably, and affordably. We ship orders from our warehouse in Kansas City, Missouri, and strive to make the process as transparent and hassle-free as possible. Please review the details below for everything you need to know about shipping.

Shipping Destinations

  • We proudly ship to the continental United States
  • International Shipping: Currently, we do not offer international shipping. We're working to expand this in the future—sign up for our newsletter to stay updated!
  • APO/FPO addresses: Supported via USPS for military personnel.

Processing Time

  • Orders placed before 2:00 PM CST on business days (Monday–Friday, excluding holidays) are typically processed and handed to the carrier the same day.
  • Orders placed after 2:00 PM CST, on weekends, or holidays will be processed the next business day.
  • During peak seasons (e.g., holidays or sales events), processing may take 1–2 extra business days. We'll keep you informed via email.

Shipping Methods and Carriers

We partner with trusted carriers like USPS, UPS, and FedEx to ensure safe delivery. Shipping options and rates are calculated at checkout based on your address, order weight, and selected speed.

Free Shipping

  • members enjoy free standard shipping on all orders over $50 (after discounts, before taxes).
  • Membership perks: Unlimited free standard shipping on qualifying orders—join today for even more savings!

Order Tracking

  • Once your order ships, you'll receive a confirmation email with a tracking number and link.
  • Track your package directly on our site or the carrier's website.
  • Real-time updates: We'll notify you of any delays or changes.

Shipping Rates and Calculations

  • Rates are based on weight, dimensions, destination, and selected method.
  • All prices include handling and packaging to ensure your items arrive in perfect condition.
  • Taxes, duties, or customs fees (if applicable in the future) are your responsibility.

Delays and Issues

  • We're not responsible for delays caused by carriers, weather, customs, or unforeseen events (e.g., natural disasters or strikes).
  • If your order is delayed, contact us at Support@braceapedia.com—we'll investigate and keep you updated.
  • Lost or damaged shipments: If your package is lost in transit or arrives damaged, notify us within 7 days of the expected delivery date. We'll file a claim and send a replacement or refund (per our Return Policy).

Risk of Loss

  • Title and risk of loss pass to you upon delivery to the shipping carrier.
  • We carefully package all items with protective materials, but we recommend adding shipping insurance at checkout for high-value orders.

Address Accuracy

  • Double-check your shipping address at checkout— we're not responsible for undeliverable packages due to incorrect or incomplete addresses.
  • If a package is returned to us, we'll contact you to reship (you'll cover any additional fees).

Pre-Orders and Backorders

  • For pre-order items, shipping occurs once the product is in stock. Estimated dates are provided on the product page.
  • Backordered items ship as soon as available; you can cancel for a full refund anytime before shipment.

Questions? Our support team is here to help! Reach out anytime at Support@braceapedia.com or visit our Contact Us page.

Shop with confidence—your perfect brace is on its way!